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Policy on Returns and Exchanges

Returns and Exchanges should be dealt with in the first instance directly with the supplying vendor. Their contact details will be found on the copy of the order your received when you placed your order.

Please contact the vendor for a return/exchange authorisation.

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Pack all the items in the original packing. Items bought as sets must be returned in sets.

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Fill in the return request form or other documentation required by the vendor.

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Attach a copy of the sales order, specify the method of refund required.

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Send the parcel to the address provided by the vendor.

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After you have sent the parcel, please inform the vendor by email.



If you have any problems with returns or exchanges, please contact us at info@marketplace.farm and we will try to assist or mediate if necessary.


Eligibility of Items for Return or Exchange

Check the Vendors Returns policy before you buy

You can only return non-faulty goods for an exchange or refund if the vendor has a returns policy.

It's worth noting that vendors aren't required by law to have a returns policy, but if they do have one they must stick to it.

Under the Consumer Rights Act (which replaced the Sale of Good Act in October 2015) you have a statutory right to return something and get your money back if it's faulty.

But you're only entitled to an automatic refund if you return it within 30 days otherwise you must give the retailer a chance to make a repair or replacement.

Please look at the returns policy of the vendors which are available on their Vendor page.

If you paid by credit card, you also have extra protection under Section 75 of the Consumer Credit Act.

Items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must follow the returns policy of the individual vendors.Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Vendor or the Vendor's representatives. The only exception are defects caused by improper handling of the items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Vendor, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

Farm Marketplace Ltd do not take any responsibility for the return or exchange of goods supplied through the Marketplace.Farm website. It is the responsibility of the individual vendors to manage any returns or exchanges. Refunds will only be issued by Farm Marketplace Ltd when proper notification is received from the Vendor.